Set up is a breeze
With Simwood Direct you’ll be up and running in minutes. Our business phone system is entirely cloud-based, so you don’t need any on-site equipment. There is no unsightly cabling to install and you can make and receive calls from anywhere. Get rid of line rental and PBX equipment too, as all calls can be taken via our desktop softphone app – put on your headset and you’re away.
It doesn’t matter where you are
Choose a number
Do you want a London number but aren’t based in London? Or are you in Manchester but want an international number? It really doesn’t matter where you are – you can choose your numbers from almost anywhere, and your customers won’t know any different.
If you already have a number with another provider, that’s no problem – we can transfer it over within about 7-10 days.
Download the app
Connect your team
To connect your team to your new business phone system you simply need to add extensions for each team member. All they then need to do is download our nifty softphone app onto each of their devices, and they’re ready to start making and receiving calls, as well as being able to transfer calls to the right person.
Decide who answers
Setup your tools
Our clever call-routing system with time-based routing allows you to direct which calls goes to which team member and at what time of day or week. Using call identifiers you can tag all your numbers so you know what aspect of your business that call refers to.
You can decide how long callers should wait or even play different marketing messages to different callers on hold, using a variety of on-hold options.
Getting callers to the right place first time couldn’t be easier with our IVR menus. You have ultimate control to make all the configurations you need.
Real-time cost and performance tracking
Know what you’re spending
Use real-time activity logs to monitor who is making and receiving calls, and from where. Stay on top of calls as they happen so you always know what they are costing the business.
Understand your call data
Our powerful call analytics tools allow you to clearly visualise your call data. You have the option to use our pre-built call charts or if you need something more bespoke – create your own charts and dashboards using our tools.
Know who is waiting & for how long
By having a full picture of your waiting callers you can address issues before they affect the business. With our real-time call waiting analytics you can see exactly how many callers are waiting, how long they’ve waited, and more.
