Effective 25th May 2025.
Effective 25th May 2025
Please note – if you think it is us making nuisance calls to you, we are a telecommunications carrier. There is no way in the United Kingdom to ascertain with certainty, through a reverse lookup, who is allocated a phone number. Often, information about which network has been allocated a block of numbers by the Office of Communications is misconstrued as the identity of the person making the calls. Please click here for more information.
Simwood eSMS Limited (or, to the extent relevant, its sister companies, Sipcentric Limited) — which together we’ll just call “Simwood” from here on in — is committed to protecting your right to privacy. In this policy we explain what information we collect, and how we use that information and why. We also set out your rights, and how to contact us.
This policy relates to Simwood customers, prospective customers and suppliers
The registration numbers with the Information Commissioner’s Office are
Simwood eSMS Limited – ZA205557
Sipcentric Limited – ZB616033
There are other companies controlled by Simwood Group plc, however, they are either dormant, or operate under their own Privacy Policy. The brands Nimvelo, Simwood Direct and Birchills operate under their own policies available on their respective websites.
This policy applies where Simwood is the data controller. The vast majority of our operations relate to providing wholesale telecommunications services, therefore we are the data processor acting on behalf of other telecommunications providers.
It is highly unlikely that any general member of the public would be interacting with us on the basis of Simwood being a data controller.
The personal data we control relates to individuals who represent prospective customers, individuals who represent our customers, individuals at our suppliers and our shareholders and employees.
We review this policy regularly, and may update it from time to time.
What data do we collect?
You are not required to provide any data to us. However, if you do not do so, you may not be able to make full use of our services.
We collect this information when you contact us, or during the completion of onboarding processes.
This information will be names, physical addresses, telephone numbers, e-mail addresses, payment and financial information (we do not retain credit card details, our payment processors are GoCardless, Stripe and Worldpay depending on the service) and any access credentials we issue. For sole traders, VAT registration numbers may also be collected.
What do we use the data for and for how long?
We will use your personal data you provide to us in order to perform (or explore, for prospective customers/suppliers the future relevance of) any contractual obligations to you. This may include using your contact details to confirm your identity.
We will retain this information, along with any correspondence with us (including via our portals and support centres) for as long as you are a customer of ours, or for as long as we are legally required to do so.
Where you have provided us with consent, we will also use this information to send marketing information about Simwood products and services, but never provide it to a third party for marketing purposes.
How do we store your data?
All of your information will be encrypted at rest, or processed by a third party (for example, our accounting software provider, or help centre software provider) in accordance with at least the minimum requirements of GDPR. As a provider of a Public Electronic Communications Network and Services, we are also subject to the Telecommunications Security Act 2021 and the Electronic Communications (Security Measures) Regulations 2022, which, with the associated code of practice issued by the UK Government, will provide some technical insight into measures deployed.
Your Rights
Simwood would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Simwood for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Simwood correct any information you believe is inaccurate. You also have the right to request Simwood to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Simwood erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Simwood restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Simwood’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Simwood transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, we prefer contact us at our email team@simwood.com, but you can also call +44 (0) 330 122 3000 or write to us at Simwood House, Cube M4 Business Park, Old Gloucester Road, Bristol, BS16 1FX, United Kingdom
Making a Complaint
Should you wish to report a complaint or if you feel that Simwood has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Other Information
The Simwood website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.