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Simwood eSMS Limited — which we’ll just call “Simwood” from here on in — is committed to protecting your right to privacy. In this policy we explain what information we collect, and how we use that information and why. We also set out your rights, and how to contact us.
We review this policy regularly, and may update it from time to time. The latest version will always be available at https://simwood.com/privacy-policy
The personal data we process depends on how you interact with Simwood, and your relationship with us.
You are not required to provide any data to us. However, if you do not do so, you may not be able to make full use of our services.
This section applies to our customers and, where relevant, prospective customers.
To provide you with services. We will use your personal data you provide to us in order to provide you with services. This applies whenever you have an account with Simwood. We will:
We use this information to perform our obligations under contract to provide services to you.
To market relevant products to you. We will use your personal data to send you marketing that may be of interest to you. We will do this if you have consented only, and you have the right to withdraw this consent at any time. We will:
To prevent fraud. We will use personal data for the legitimate interest of detection and prevention of fraud. We will:
To recover debt. If you do not pay your invoices on time, we may instruct our solicitors or debt recovery agencies to recover what is owed. We will provide them with your personal data necessary to effect this. This processing is for the legitimate interest of running our business.
Simwood welcomes customers and others to Simwood House in Bristol. We use CCTV and Access Control at this location for the legitimate interests of securing our facilities and for the prevention and detection of crime. We will:
Simwood is a wholesale provider of telecommunications services, and our customers are other communications providers. However, to provide our services, we inevitably process personal data relating to our customer's end users. If you are an end user as well as a customer, the following will apply to you too.
Because we have a legitimate interest. We will process personal data if it is in our legitimate interests to do so. We will:
To comply with regulatory obligations. For example, we may:
We do not use end user information for marketing purposes.
As a communications provider, we process personal data about those who are neither a customer nor end user of Simwood services.
Because we have a legitimate interest. We will process personal data if it is in our legitimate interests to do so. We will;
For prevention and detection of crime. We have a legitimate interest to protect our business, network, and infrastructure from attacks and prevention of crime and fraud. We also share information with other organisations (such as other Communications Providers and industry bodies) to effect this.
As with all communications providers, we process call data records (“CDRs”). These are the metadata of communications to and from our customers' end users.
CDRs contain the following information about each phone call:
CDRs are not call recordings, and convey no information about the nature of the call beyond the number of the called and calling parties.
We share your personal information with other service providers to help provide our services, including to:
We may disclose customer, end user, or any other personal data, to third parties as may be required to comply with our legal obligations, or for the purposes of fraud prevention, and the prevention and detection of crime.
We may transfer your data to providers in the USA. They are all self-certified under the EU/US Privacy Shield.
We will keep your data for no longer than is necessary for the purposes for which the data are processed.
If you have any concerns how long specific information is held for, please don't hesitate to contact us for clarification.
We will keep;
In other cases we’ll store personal data only for the period required, or longer if required by law. Otherwise personal data will be deleted or anonymised.
We may use information tracking and gathering technologies that record and store information about users of the Website automatically. This can include using a "cookie" which would be stored on your browser. This information does not identify you personally.
We use this information to help us identify click stream patterns, to improve our Websites and to learn about the number of visitors to our Website and the types of technology our visitors use.
If you do not wish to receive cookies, there are a number of things you can do, including adjusting your computer's settings to block cookies, or to accept them only on confirmation from you.
Your browser's 'help' option will tell you how to adjust your cookie settings. However, please be aware that if you choose to delete or restrict cookies, some features of our website(s) may not work. You can also visit www.allaboutcookies.org, for more information about cookies and how to manage them.
You have the following rights in relation to your personal information: (i) the right to be informed about how your personal information is being used; (ii) the right to access the personal information we hold about you; (iii) the right to opt-out of receiving direct marketing messages; (iv) the right to request the correction of inaccurate personal information we hold about you; (v) the right to request the blocking or deletion of your personal information in some circumstances and; (vi) the right to request that we port elements of your data either to you or another service provider.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us.
If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.
We process some personal data on the basis of consent, such as for marketing purposes.
We obtain this consent by opt-in means only at the time of creating your account, subscribing to one or more of our mailing lists, or by specific request.
You may withdraw this consent at any time.
In the event of any privacy-related query or complaint, or to exercise your rights, please send an e-mail to firstname.lastname@example.org.
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