Telecoms, AI in the call path, network engineering and the occasional strong opinion. Several times a week since 2009.
We are delighted to announce pricing for Conversational AI and Conversation Intelligence. This will apply when they are announced out of beta, which…
Hi. I'm Charles. I'm Simwood's CTO, which means I'm accountable for the technology across the group: the network, the platforms that run on it, and t…
Private equity has bought Gamma at less than half its 2021 price and called it a premium. The money has to come back from somewhere. If you are a par…
Hi, I'm Mariam, and apparently I can't resist a new challenge. Ask anyone who knows me, and they'll confirm: I box, I play tennis twice a week, I've…
e911 is now available in the API/portal and we're updating our USA prices to reflect it and other commercial changes in the US market.
Partnering beats building everything yourself. That leaves the question of who. Two tests: do they have what you need already built, and does their g…
Orwell gave us the vocabulary. Kafka drew the floor plan. On 15 July, Ofcom published the regulations. Here is the short version, for the busy. Your…
In every conversation I have with UCaaS providers, one theme keeps emerging. There is an understandable desire to build. Build the new voice capabili…
We have spent the better part of a decade going on about caller ID. Sending valid CLI, blocking the invalid stuff, dipping numbers to check they are…
Portal login is moving to a new identity platform, and if it goes to plan you won't notice a thing. Same email and password, same 2FA, just a new add…
Regular readers will know we take spam and scam calls, aka nuisance calls, very seriously. Every one is potentially a granny robbed of her life savin…
AI is an extinction-level event. Just not for the people you think.