Extensive geographic numbering
You can enjoy local numbering- globally, delivered as locally as possible, through the Simwood API and portal.
Stable voice paths
Our network is built for voice and video. We’re not carrying a lot of traditional ISP traffic and mixing voice in, and we’re not constrained by the economics that lead commodity networks to routinely congest links; something that is devastating for VoIP. Moreover, our voice services go where our network goes so we have three distinct IP sites, redundantly connected to each other. All three have our VoIP ‘stack’ and are capable of carrying our entire voice traffic should another have an issue.
A voice-wholesaler who doesn’t run a suitable network, or who doesn’t handle your media is exposing your calls to variable paths which can affect quality. By contrast, we own our network and 90% of the traffic across it is voice and video. If a link is routinely more than 20% utilised we upgrade it.
We’re present on two of the world’s largest Internet Exchange Points (LINX and AMS-IX) and peer with hundreds of global ISPs there meaning 86% of our traffic flows directly over uncontended links to our peers. If you use Simwood for voice in or out you will have a stable IP path to us because we always proxy the media. We control that path and as there is a very good chance we already peer with your ISP or co-location provider it will usually be direct and plentiful.
Simwood is quite unique in scaling the network out specifically for voice and video business. Co-locating with us or using us for connectivity should lead to shorter, more stable paths to both your customers and your suppliers. Further, unlike most IP Transit offerings we will prioritise your voice and recognise your QoS markings to ensure it takes precedence over other incidental traffic you may pass.
Whilst our network exists first and foremost to give our customers the best quality of service possible for their voice and video traffic, we can also offer full and partial IP transit, pseudo-wires, and co-location services.
Full control with our API
Our developer-friendly JSON-based HTTP API gives you full control to monitor all aspects of your service – such as calls in progress – with simple API calls. It enables you to provision and control numbering; including real-time call routing changes, number porting, as well as creating and configuring SIP trunks for customer outbound calling.
We’ve had an API since 1996 and to us it makes no sense for you to expend time filling in forms asking us to perform manual operations – that costs us both money and slows down delivery.
Via our API your developers can integrate us deeply into your own automated provisioning, fraud monitoring and billing processes. You’ll dramatically improve service agility for your customers and can focus on the value you add, rather than fitting in with our processes.
How do we price?
Our rate updates don’t just feature changes to one or two destinations, but rather the entire rate table is regenerated. We don’t favour one customer over another but rather have one rate-deck per service level, and customers can choose which service level their account is on. This seems the fairest way of operating.
Our rate-setting algorithms perform deep statistical analysis on vast histories of data, taking into account stability and call quality of various destinations. We are intelligent about actual cost; the question of ‘what is our cost’ that we’re applying the model to. We track the rates offered by our competitors, if they are being transparent about pricing, and include price matching into our rate generation algorithms. Our goal is always to make pricing as stable as possible and for it to learn.
We are intent on continuing to replace margin from minutes with margin from committed revenue; so that our customers are paying for the use of our network and service; but calls are at cost price where possible. As part of our measures to reduce our dependence on billed minutes, we have waived minimum call charges for our entry level accounts and instead require a minimum spend, meaning we can charge you less for calls.
Fax 2 Mail
Delivery of inbound fax messages are via HTTP POST directly to your own scripts, giving customers the ultimate flexibility to make them available on the web, or email with their own branding. The format of the messages received via our fax platform are designed to improve performance and reduce the load on your equipment; rather than send the full PDF file as an encoded HTTP POST request we send a simple JSON object containing the relevant metadata and providing a URL where you can download the PDF file (much like how other reports are provided in the API).