Conversational AI capabilities
| Carrier & Platform Operators | Hosted / White-Label Resellers | |
|---|---|---|
| Access & Control | API-driven network-layer access | Built-in AI on Simwood Hosted |
| Business Model | AI-enhanced services at the network level | AI-powered UC services for every user |
| Deployment | Embed AI into your own stack, delivered over carrier-grade global infrastructure | Fully managed, zero-development setup—go to market instantly |
| AI Agents | Real-time natural-language interaction via programmable network (SIP / Potato) | Native virtual agents in Hosted UC services |
| Integration | Seamless API integration & pre/post-call webhooks (CRM, workflows) | Pre- and post-call webhooks allow integration with any system (e.g. CRM) integration |
| Speech Intelligence | Live transcription, summarisation, sentiment, keyword detection, call scoring | Same capabilities embedded natively for Hosted users |
| Compliance | Call scoring and analytics for compliance and quality assurance | Automated compliance workflows: recording, summarisation, redaction |
| Revenue Opportunity | Differentiate at the network level with new services | Enhance UC offerings with AI agents and boost uptake |
| Scalability | Infrastructure-level deployment across regions | Instant availability for all enterprise Hosted clients |
Fast to Deploy
Get your agent live in under 60 seconds.
Just provide a simple, plain-language brief, like this:
Your name is Jay, and you are an enthusiastic ambassador for Simwood. You answer questions about Simwood products, services, and opinions from the various web resources you have access to. You are polite, positive and friendly. If asked, be honest that you are an AI. Do not answer questions that are outside the documents you have access to, other than polite small-talk. Your goal is to take a name and contact details so your human colleagues can get back to the caller. Our website is at www.simwood.com, and our knowledge base is at support.simwood.com”
That’s it. The agent is ready to take calls.
Or click on the red button and discover how easy it is to set up an agent
Easy to Customise
You don’t need developers or complex configs. Just describe who your agent is, what their role is, and how they should behave, all in natural language. Adjust tone, priorities, and escalation rules with a few lines of text.
Deploy Anywhere
Use your existing Simwood number or bring your own carrier. No need for number porting. Keep full control over your phone numbers and customer experience.
Overnight AI story
With no-commit pricing tiers, take a quantum leap ahead of your competition with our white-label Conversational AI agents.
Context-Aware Conversations
Your AI agent retains memory across interactions for more natural, consistent conversations. It understands context, follows up appropriately, and avoids repeating itself, just like a real team member.
Pre and post call webhooks
Conversational AI can be deployed on a hosted UC or contact centre platform, featuring smarter call handling with pre- and post-call webhooks that automate data exchange with other systems.
Built on the Simwood Network
Our globally distributed platform ensures real-time control, reliability, and resilience. Features include:
- Full call control via the Simwood Potato®
- Call recording
- Time-of-day routing
- 100% uptime SLA
- 25x service level guarantee as standard
Want to try our Beta features?
Press the button below and we’ll get them enabled on your account.
P.S. Conversational AI is now available on Hosted in Beta. Just tap a button below to get access.