Every now and then, I get to sit down and write a proper business plan. It doesn’t happen often, and when it does, it means I’m convinced we’re at the start of a new chapter, not just adding another feature. Chapter 1 was eSMS, Chapter 2 was voice over IP, and now Chapter 3 is about AI and what we’re going to build on top of everything we’ve done so far.
What’s different this time is that we’re not just “trying some AI stuff” on public cloud like everyone else. We’ve proven we can ship real conversational agents, we’ve proven the Potato® idea, and now we’re looking at the underlying economics and infrastructure and saying: we can do this better technically and commercially. That means bringing more of the stack on‑net, owning the GPUs, and building something genuinely scalable for our customers rather than living on someone else’s margin.
The opportunity is huge. Millions of businesses will consume these services over the coming years; in many cases, they’re already our customers or could be. The question isn’t whether AI and voice agents will be used; that’s a given. The question is whether they’ll get them from people who “don’t get it” or from us, with a stack we control end‑to‑end.
So my challenge to you is this: think in Chapters, not tickets. Everything you touch network, platform, support, product, sales, is part of making Chapter 3 real. If you’ve got ideas about what you want to build on top of this platform, now’s the time to speak up. This isn’t a side project; it’s the core of what Simwood becomes next. Read more here.
Simon Woodhead (Founder & CEO)
By Parnita Nimbalkar
You might be wondering why Simwood didn’t send out Christmas hampers this year, so here’s the story. In previous years, we’ve shared festive gifts with our customers, and we know they were appreciated, but this time we chose to do something different. As many of you know, we support ChallengeAid, an organisation doing incredible work in Kenya’s slum communities where larger NGOs often don’t reach. Some of their students have even progressed to university and become national chess champions. Seeing this remarkable talent inspired us to help more children access activities like chess and realise their potential.
With 53 schools in the programme, we donated 106 locally crafted chess sets, choosing to work directly with a local craftsman rather than sourcing them elsewhere to ensure our support had the greatest possible impact within the community. During a visit to Kenya in 2024, the warmth and kindness of the people left a lasting impression, and it’s been inspiring to see the continued progress since.
At Billian’s (Simwood School of Hope), the team has been expanding chess opportunities across Mathare, recently training 19 young people as coaches and preparing to launch 10 chess clubs alongside a community tournament planned for April. Beyond chess, the school continues to support children through revision sessions, mentorship, football tournaments promoting positive life choices, music and performing arts programmes, and ongoing therapy support for children with special needs. So while there may not have been a hamper this year, it has instead been transformed into a chessboard and 32 pieces, helping inspire thousands of children across Africa.
Voice Agent v2
Our AI voice agents just levelled up. Calls are smoother, hand‑offs are sharper, and the whole thing is wired more tightly into our own network, not duct‑taped on the side. In real terms, we’re now much closer to “a smart first‑line colleague who happens to be AI” and a long way from the old “press 1 and hope for the best” experience.
WhatsApp Business integration
WhatsApp is now wired directly into the Simwood network, so customers can treat it as a first-class, carrier-grade channel, not just “another app”. Customers can take voice calls from 3 billion users directly into PBX/Teams and route messages to AI agents or any queue, all while their end-users stay exactly where they live.
That makes WhatsApp a simple, high-impact way for you to open bigger omni-channel and revenue conversations with customers.
Upcoming Events
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If you’re attending any of these, please let us know as we’d love to have a chat.
Get in touchHave you had a chance to watch our podcast?
SimCron8:Introducing Simwood AI Agent v2
SimCron7: WhatsApp Business Integration
SimCron6: Conversational AI, vCons, Nuisance Call Protection and more
SimCron5: Conversational AI & What’s next for AI innovation in Q2
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