We’ve come a scarcely believable distance with AI. There are mic-drops coming on the product side, but it’s the internal story I want to tell. We hav…
En-shit-i-fi-cation is a term coined by Cory Doctrow a few years ago to describe how once good digital platforms or services become ever ‘shitter’. W…
Effective today, you will be receiving weekly emails highlighting call quality on your account as a courtesy. These are in beta so we welcome feedbac…
I get a lot out of Alex Smith’s newsletters about strategy, and love the book “No Bullsh*t Strategy”. Today he put one out which resonated more than…
Every once in a while I get to write a business plan. Maybe I’m sad, but I love it – imagining the future and our part in it gives me the same kind o…
Over recent weeks, our miracle-worker in chief (well, CTO), Charles Chance, has been working on an important project to get the tech side and relevan…
There are many decisions you can make in business that nobody will know about. Your shareholders may make more or less, as a result. Your agility or…
We work hard to ensure when customers want to pay us money, it is easy and payments are automatically applied as soon as received, where possible. Ma…
We were having a conversation the other evening in Simwood Towers. Well, not really, Pete was sitting in his pants in Canada (not a fetish, but the r…
I love how in life seemingly individual events inter-relate. Some might call it synchronicity but I tend to just think of them as data points, and I’…
Back in 2020 when we went live with STIR/SHAKEN signing in the US, we published a matrix of the various levels of attestation we’d apply to calls. Th…
We spend a lot of time thinking where the puck is going. I was always taught business is about adding value and solving problems and I honestly belie…