Operators · Actions · Memory

Act while the call is still happening.

A fraud alert that reaches the handler before the transfer is authorised. A missed compliance step, prompted before the call ends. A customer about to cancel, flagged before they say the words. Conversation Intelligence turns live calls into structured, actionable data, at the carrier layer, in real time. And to be clear about who holds the switch: it applies only where you enable it - per trunk, per number, per call - and off means off.

The pieces

Watch. Signal. Act. Remember.

The media tap

In the call path.

Media is tapped passively at the network layer and mirrored into the AI pipeline. Nothing touches the call, nothing adds latency, nothing routes through third-party infrastructure. We can, because we're the carrier and this is our network.

Operators

Silent observers.

An Operator is a natural-language prompt plus a declared output type. It watches the transcript as the conversation unfolds and emits typed signals: fraud.score, intent.detected, compliance.flag. Define your own for your own use cases.

Actions

Webhooks and whispers.

A webhook delivers the signal to your platform mid-call, with the context to act on it. A whisper injects spoken guidance that only the intended ear hears - the handler's, or the caller's. The conversation never stops.

Memory

Intelligence that compounds.

Every call becomes a vCon, an open IETF-standard record in your own S3-compatible storage. Memory is queried before the first word, so prior fraud signals, unresolved complaints and old context are already on the screen. We don't want your data.

In production terms

What customers switch on

Fraud, caught mid-call

Operators score fraud confidence turn by turn and fire a webhook the moment it crosses your threshold. We've delivered mid-call fraud signals to major banks for years; now the AI understands context, not just metadata.

fraud.score → webhook

Compliance, in the moment

Protocol and disclosure monitoring as the words are said. A missed step triggers a whisper to the handler, not a finding in next quarter's audit.

compliance.flag → whisper

Contact centre quality, on 100%

Sentiment, intent, compliance and resolution scored on every conversation, human and AI alike. A 2-5% QA sample becomes automated coverage of the lot, feeding CRM and dashboards without manual review.

sentiment.shift → dashboard

Emergency response, context-first

A caller with documented history should trigger a different response than an unknown first-time caller. Memory surfaces it before the operator says hello.

memory.recalled → screen-pop

Three ways in. None of them involve waiting.

ManagedPer-trunk analysis with zero integration work. Turn it on, signals arrive.
APIFull per-call control: define Operators, wire Configurations, receive webhooks.
SIPRECA raw media fork for customers with their own analytics stack. We carry, you analyse.
FAQ

Questions, answered.

What is Simwood Conversation Intelligence?

It turns live calls into structured, actionable data at the carrier layer in real time. Operators emit typed signals, webhooks and whispers act mid-call, and every call becomes a vCon memory record.

Does Conversation Intelligence add latency or route calls through third parties?

No. Media is tapped passively at the network layer and mirrored into the AI pipeline - nothing touches the call, adds latency, or routes through third-party infrastructure, because Simwood is the carrier and it is our network.

Can I control where Conversation Intelligence applies?

Yes. You enable it per trunk, per number or per call - and off means off.

What is an Operator?

An Operator is a natural-language prompt plus a declared output type. It watches the transcript as the conversation unfolds and emits typed signals such as fraud.score, intent.detected or compliance.flag. You can define your own.

Where is call data stored?

Every call becomes a vCon, an open IETF-standard record held in your own S3-compatible storage, and memory is queried before the first word. Simwood doesn't want your data.

Can Conversation Intelligence catch fraud during a call?

Yes. Operators score fraud confidence turn by turn and fire a webhook the moment it crosses your threshold - the kind of mid-call fraud signal Simwood has delivered to major banks for years.

See it for yourself

The carrier AI platform nobody had built yet? We just built it.

Live on the network now. The interactive documentation is the fastest way to see it working: real endpoints, real signals.

Explore docs.simwood.com Talk to a human: +44 (0) 330 122 3000 Email us: sales@simwood.com