Agents

AI that answers your phones. Properly.

Deploy a Conversational AI Agent to any number in under 20 seconds: unscripted, goal-driven and defined by you. The easiest way to think of one is ChatGPT over voice, except it's your role, your knowledge and your goals - on our network, or on anyone's via BYoC.

How you build one

Three inputs. No script. No flowchart.

1 · Directive

Who it is.

Describe the agent in plain language: its name, its personality, how it should behave. No two conversations will be the same, because it isn't scripted.

2 · Knowledge

What it knows.

Point it at your website, help centre or knowledge base. It answers from your content, not the open internet, and it stays inside it.

3 · Goals

What it's for.

Give it a job: collect the caller's details, qualify the lead, book the visit. Structured results arrive by webhook, during the call or after it.

Live in under 60 seconds · ~150ms time to first byte · BYoC: works on any carrier that routes to SIP

Hear it for yourself

Call the demo agent. Right now.

The live demo agent runs on exactly the setup described above. Ring it, argue with it, try to confuse it.

Call the demo agent: +44 (0) 20 8125 7777
New in v2

Smarter, faster, and it answers your PBX.

Richer briefsThe agent brief defines its name and role, what it knows, how it behaves, the resources available to it, and when to hand off to a human. Knowledge comes from weblinks, documents or plain text.
Informed callsWebhooks feed the agent per-call information and store what it captures, and memory across calls means returning customers get smarter, more natural dialogue.
On-net intelligenceOn-net context indexing grounds responses in your current content, cutting errors and hallucinations, with optional live web search for real-world freshness.
Replaces legacy IVRsAn agent can register as a PBX extension - calls and transfers flow naturally, no interoperability projects, no magic boxes.
Everywhere, quicklyEdge deployment and anycast-enabled zones keep interactions low-latency and globally responsive.
Beta accessConversational AI is also on Hosted in beta. Try beta on Carrier Services or try beta on Hosted.

Where Agents earn their keep

Overflow & out-of-hoursEvery call answered, at 3am or in the lunchtime rush, without a queue or a voicemail box.
Lead captureCallers guided to a goal and the result posted to your CRM before they've hung up.
Returning customersWith Conversation Memory, an Agent knows the history: nobody explains their problem twice.
HandoverAgents transfer to humans with full context attached. The analytical layer doesn't care who's on the line.
FAQ

Questions, answered.

How quickly can I deploy a Simwood Conversational AI voice agent?

You deploy a Conversational AI agent to any number in under 20 seconds, and it's fully live end to end in under a minute.

Does Simwood Conversational AI only work on Simwood numbers?

No. It runs on your Simwood numbers or on any carrier that routes to SIP, via BYoC (Bring Your own Carrier).

How do you build a Simwood voice agent?

From three plain-language inputs and no script or flowchart: a Directive (who it is), Knowledge (what it knows, pointed at your website, help centre or knowledge base), and Goals (what it should achieve). Structured results are returned by webhook during or after the call.

Does the agent answer from the open internet?

No. It answers only from your content and stays within it. On-net context indexing grounds responses in your current content to cut errors and hallucinations.

Can I try a live Simwood voice agent?

Yes. Call the live demo agent on +44 (0) 20 8125 7777, running on exactly the setup described on this page. Ring it, argue with it, try to confuse it.

See it for yourself

Stand one up against your own website in minutes.

The interactive documentation walks you through it: directive, knowledge, goal, live. No sales call required.

Explore docs.simwood.com Talk to a human: +44 (0) 330 122 3000 Email us: sales@simwood.com