Hi, I'm Mariam, and apparently I can't resist a new challenge.
Ask anyone who knows me, and they'll confirm: I box, I play tennis twice a week, I've recently picked up padel, and I have a deep love for maths, numbers, and anything technical. I'm also a firstborn daughter, which basically means I'm professionally trained to take care of everyone around me, whether they ask for it or not. It's a lifestyle.
So when the opportunity came to join Simwood, a UK company, in a field I had zero experience in, telecommunications, I did what I always do with something new and slightly intimidating: I said yes. I joined as an Account Manager, and honestly, the part of the role I enjoy most is the communication side of it, getting to speak to different people, understanding what they need, and building those relationships. So if you're reading this and we haven't had a chance to speak yet, send me an email; or book a call with me. I'd love to catch up!
Six months in, here's where I am.
The team is welcoming and helpful, and has a good sense of humour, which makes a difference when you're navigating a new field and asking a lot of questions. There's a good balance between getting proper support when you need it and being pushed to figure things out yourself, which is honestly the best way to actually learn.
The telecommunications world turned out to be exactly the kind of subject I enjoy, full of logic, structure, and enough complexity to keep things interesting. A bit like learning tennis. Confusing at first, satisfying once things start clicking.
This is also my first time working for a company outside of Georgia, with a UK-based team, remotely with them from a great office in Tbilisi. Being remote doesn't save my colleagues from me, though; Roam (Virtual office platform) makes sure of that. Distance is simply not a barrier when you have questions, and I always have questions. One thing worth mentioning is that, even though Simwood is based in the UK, we also have a small team here in Tbilisi, Georgia, which made the transition much smoother. Getting to work alongside some great Georgian colleagues while also being connected to the Bristol team really does give you the best of both worlds.
That said, I'm very much hoping to make it to the Bristol office before the year is out. I'd love to experience the UK work culture in person and finally put faces to all the names I've been messaging.
One of the things that genuinely surprised me during these three months was discovering what Simwood has actually built in this space and how much it can change the way a business communicates. Coming from outside the industry, I didn't expect to find something that felt this practical and immediately useful. Simwood has developed AI agent integration directly into tools people already use every day, such as WhatsApp, Microsoft Teams, and similar platforms. These agents can take calls, transfer them, generate summaries, handle first responses, and basically take care of all the front-line tasks that quietly eat up hours of someone's working day. I say this as someone who came in with no background in this at all. Once I saw how straightforward Simwood has made the integration process and what it actually delivers for a business in terms of time and efficiency, it was hard not to appreciate what's been built here. If you haven't had a chance to explore our new offerings to share them with your users and make their life easier, it's genuinely worth a conversation.
If this is new territory for you as a client, make sure to check out our other blogs where we go into more detail on all of this, or just reach out to us directly, and we'll make sure to walk you through everything you need to know.
These three months have been a solid introduction to a field I knew nothing about, and I'm looking forward to seeing where it goes from here.
Next time I write one of these, hopefully I'll have a Bristol visit to report back on too.
Until then, Mariam
PS: If you haven’t seen our newest podcast episode, you really should here.