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November 18th 17:00 – FINAL UPDATE Regretfully we were unable to satisfy our technical concerns with the preferred solution on the table. They were f…
We’re really pleased to be November’s cover story in Comms Business magazine. If you haven’t received your copy of the magazine yet, you can read our…
Due to changes beyond our control, we will be increasing the charges to receive calls on Simwood 080 Freephone numbers, effective October 19th. These…
We’re changing our MSA to be more permissive and explicit with regards to a quirk of the (fundamentally broken) industry porting process we know as “…
And that reason is uptime! We don’t like to gloat, outages can and do happen to anyone (including us occasionally), but on days like today when yet a…
Since January we’ve been re-designing a number of areas of our architecture, notably Simwood Mobile’s SMSC. Our Mauritius development team weren’t sa…
By Simon Woodhead I’ve just picked up the phone to a long-time customer (let’s call him Frank) as the tone of a support ticket suggested he was somew…
We’ve mentioned before how anyone purporting to offer you “unlimited channels” or “unlimited free calls” are, in our experience, either telling fibs…
By Simon Woodhead It has been more than 4 years since we overhauled our core network and boy how the world has changed since then! Back then we chose…
We’re concerned at the level of traffic customers are delivering to us over the public Internet and would like to encourage you to connect directly t…
We’re finding some of our less agile competitors trying to compete with us in words and claims. Whilst most of our existing customers are astute enou…
By Simon Woodhead Over the bank holiday we performed some short-notice changes to the way our web properties are served and promised an explanation a…