Telecoms, AI in the call path, network engineering and the occasional strong opinion. Several times a week since 2009.
In every conversation I have with UCaaS providers, one theme keeps emerging. There is an understandable desire to build. Build the new voice capabili…
We have spent the better part of a decade going on about caller ID. Sending valid CLI, blocking the invalid stuff, dipping numbers to check they are…
Portal login is moving to a new identity platform, and if it goes to plan you won't notice a thing. Same email and password, same 2FA, just a new add…
Regular readers will know we take spam and scam calls, aka nuisance calls, very seriously. Every one is potentially a granny robbed of her life savin…
AI is an extinction-level event. Just not for the people you think.
At 14:27 on July 13th 2026 a host in Slough died the way hardware does: no warning, no way back. For once, the architecture built to shrug this off d…
Part 12 of 12 – Conversation Intelligence Platform series Back to Part 1 There’s a category of engineering problem that doesn’t show up in postmortem…
Part 11 of 12 – Conversation Intelligence Platform series Back to Part 1 Most API documentation in telecoms is a reference dump. A list of endpoints.…
Part 10 of 12 – Conversation Intelligence Platform series Back to Part 1 “We’re retiring this endpoint” is a statement that has earned its bad reputa…
Part 9 of 12 – Conversation Intelligence Platform series Back to Part 1 Authentication is one of those things where the gap between “works” and “done…
Part 8 of 12 – Conversation Intelligence Platform series Back to Part 1 The Conversation Intelligence platform didn’t get built on top of our existin…
Part 7 of 12 – Conversation Intelligence Platform series Back to Part 1 Per-call analysis is useful. Intelligence that compounds across calls is tran…