Straight-talking, in writing

The Simwood blog.

Telecoms, AI in the call path, network engineering and the occasional strong opinion. Several times a week since 2009.

Introducing Conversation Intelligence: the carrier advantage nobody else has

Part 4 of 12 – Conversation Intelligence Platform series Back to Part 1 Voice calls have historically been the least visible channel in business comm…

Simwood has always shipped early: from L3 switches to containers to carrier AI

Part 3 of 12 – Conversation Intelligence Platform series Back to Part 1 The thing about infrastructure decisions is that by the time the rest of the…

The AI-accelerated build: how this platform was designed, documented, and shipped

Part 2 of 12 – Conversation Intelligence Platform series Back to Part 1 There’s a version of the AI-in-software-development story that you’ve probabl…

The biggest thing we’ve ever shipped – and almost nobody had to touch it

Part 1 of 12 – Conversation Intelligence Platform series We’ve shipped a lot of things over the years. We were virtualising infrastructure before mos…

Kaizen that remembers

We’ve come a scarcely believable distance with AI. There are mic-drops coming on the product side, but it’s the internal story I want to tell. We hav…

Omlets v Omlettes

We all know the saying: “you’ve got to break eggs to make an omlet(te). Those who know me know that I have a general suspicion of Americana, but, I w…

The Slough incident that wasn’t

Some of you will have noticed an entry on our status page on 15 June: “Reduced network redundancy in Slough availability zone.” What you won’t have n…

The Four AI Strategies of our time

A month after Raj joined Simwood and took on our ambitious sales and marketing team from my temporary tenure in that field, I’ve had a lot of time to…

Why WhatsApp Business Messaging Isn’t a WhatsApp Strategy – A Simwood Point Of View

Having recently attended ITW and spent time speaking with carriers, service providers, technology vendors and partners from across the industry, one…

SimCron9: WhatsApp, Compliance, and the Future of Comms

Hi, we’re back with another SimCron episode featuring some new faces this time. David Duffett, of course, Pete Farmer, CCO and our new CRO Raj Dass.…

Whack-a-shell

Here at Simwood, we have a policy on not providing Haynes Manuals to enable scrotes to bypass our controls and processes, which are a line of defence…

Twenty Years, One Constant, Kamailio at the Heart of a Changing Stack

Our CTO Charles Chance, took to the stage at KamailioWorld to share the story of how Simwood has evolved over two decades with Kamailio at the heart…