Straight-talking, in writing

The Simwood blog.

Telecoms, AI in the call path, network engineering and the occasional strong opinion. Several times a week since 2009.

Authentication done right: API keys, OIDC, and the end of Basic Auth

Part 9 of 12 – Conversation Intelligence Platform series Back to Part 1 Authentication is one of those things where the gap between “works” and “done…

A new API architecture: independent services, one gateway, zero coupling

Part 8 of 12 – Conversation Intelligence Platform series Back to Part 1 The Conversation Intelligence platform didn’t get built on top of our existin…

Conversation Memory and vCon: the intelligence that compounds over time

Part 7 of 12 – Conversation Intelligence Platform series Back to Part 1 Per-call analysis is useful. Intelligence that compounds across calls is tran…

Operators: turning a call into structured signals your systems can act on

Part 6 of 12 – Conversation Intelligence Platform series Back to Part 1 The media tap described in Part 5 gives you the audio. Transcription gives yo…

Real-time intelligence at the carrier layer: how the media tap works

Part 5 of 12 – Conversation Intelligence Platform series Back to Part 1 The “carrier advantage” described in Part 4 is not a marketing claim. It has…

Introducing Conversation Intelligence: the carrier advantage nobody else has

Part 4 of 12 – Conversation Intelligence Platform series Back to Part 1 Voice calls have historically been the least visible channel in business comm…

Simwood has always shipped early: from L3 switches to containers to carrier AI

Part 3 of 12 – Conversation Intelligence Platform series Back to Part 1 The thing about infrastructure decisions is that by the time the rest of the…

The AI-accelerated build: how this platform was designed, documented, and shipped

Part 2 of 12 – Conversation Intelligence Platform series Back to Part 1 There’s a version of the AI-in-software-development story that you’ve probabl…

The biggest thing we’ve ever shipped – and almost nobody had to touch it

Part 1 of 12 – Conversation Intelligence Platform series We’ve shipped a lot of things over the years. We were virtualising infrastructure before mos…

Kaizen that remembers

We’ve come a scarcely believable distance with AI. There are mic-drops coming on the product side, but it’s the internal story I want to tell. We hav…

Omlets v Omlettes

We all know the saying: “you’ve got to break eggs to make an omlet(te). Those who know me know that I have a general suspicion of Americana, but, I w…

The Slough incident that wasn’t

Some of you will have noticed an entry on our status page on 15 June: “Reduced network redundancy in Slough availability zone.” What you won’t have n…