COVID-19 change to 101 billing

Due to the unfolding situation with Coronavirus (COVID-19), the Home Office (HO) has requested that all Communication Providers implement a charge change to the Non- Emergency 101 service, so that it becomes free-to-caller from 01 April 2020.

This Operator Service previously had a wholesale connection charge which has now been removed. This has necessitated a short-notice rate update which we trust will not cause an issue for customers.

As always, Operator Services rates are shown in the ‘operator services’ tab within the full rate sheet downloadable from the portal.