Author

Simon Woodhead

Internal documentation that actually gets used: ADRs, MCP servers, and AI-accessible knowledge

Part 12 of 12 – Conversation Intelligence Platform series Back to Part 1 There’s a category of engineering problem that doesn’t show up in postmortem…

Documentation as a first-class product: narrative guides, live OpenAPI, and Scalar

Part 11 of 12 – Conversation Intelligence Platform series Back to Part 1 Most API documentation in telecoms is a reference dump. A list of endpoints.…

Deprecation as a feature: how we migrate a 200-endpoint API without breaking customers

Part 10 of 12 – Conversation Intelligence Platform series Back to Part 1 “We’re retiring this endpoint” is a statement that has earned its bad reputa…

Authentication done right: API keys, OIDC, and the end of Basic Auth

Part 9 of 12 – Conversation Intelligence Platform series Back to Part 1 Authentication is one of those things where the gap between “works” and “done…

A new API architecture: independent services, one gateway, zero coupling

Part 8 of 12 – Conversation Intelligence Platform series Back to Part 1 The Conversation Intelligence platform didn’t get built on top of our existin…

Conversation Memory and vCon: the intelligence that compounds over time

Part 7 of 12 – Conversation Intelligence Platform series Back to Part 1 Per-call analysis is useful. Intelligence that compounds across calls is tran…

Operators: turning a call into structured signals your systems can act on

Part 6 of 12 – Conversation Intelligence Platform series Back to Part 1 The media tap described in Part 5 gives you the audio. Transcription gives yo…

Real-time intelligence at the carrier layer: how the media tap works

Part 5 of 12 – Conversation Intelligence Platform series Back to Part 1 The “carrier advantage” described in Part 4 is not a marketing claim. It has…

Introducing Conversation Intelligence: the carrier advantage nobody else has

Part 4 of 12 – Conversation Intelligence Platform series Back to Part 1 Voice calls have historically been the least visible channel in business comm…

Simwood has always shipped early: from L3 switches to containers to carrier AI

Part 3 of 12 – Conversation Intelligence Platform series Back to Part 1 The thing about infrastructure decisions is that by the time the rest of the…

The AI-accelerated build: how this platform was designed, documented, and shipped

Part 2 of 12 – Conversation Intelligence Platform series Back to Part 1 There’s a version of the AI-in-software-development story that you’ve probabl…

The biggest thing we’ve ever shipped – and almost nobody had to touch it

Part 1 of 12 – Conversation Intelligence Platform series We’ve shipped a lot of things over the years. We were virtualising infrastructure before mos…

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