Author

Simon Woodhead

A personal update

Last year I was diagnosed with locally advanced colon cancer. Aggressive chemo, surgery, more chemo, and today I am back. What it taught me about the…

Welcome to 2013, Gamma

Gamma's September newsletter announces encrypted signalling and media on one platform, alongside third place in a global trustworthiness ranking. We…

A sad day for the market

BT has bought TalkTalk and PXC out of administration. The company that kept the incumbent honest is now part of the incumbent. What that leaves the r…

One job in sixty years

James Bessen followed 271 US occupations from 1950 to 2010. Automation eliminated exactly one: the elevator operator. Sixty years, one job, and every…

Announcing AI pricing

We are delighted to announce pricing for Conversational AI and Conversation Intelligence. This will apply when they are announced out of beta, which…

Who owns your supplier - the Gamma deal

Private equity has bought Gamma at less than half its 2021 price and called it a premium. The money has to come back from somewhere. If you are a par…

USA pricing review / e911

e911 is now available in the API/portal and we're updating our USA prices to reflect it and other commercial changes in the US market.

You buy from who!?

Partnering beats building everything yourself. That leaves the question of who. Two tests: do they have what you need already built, and does their g…

A million scam calls a month never happen

Regular readers will know we take spam and scam calls, aka nuisance calls, very seriously. Every one is potentially a granny robbed of her life savin…

AI is an extinction-level event.

AI is an extinction-level event. Just not for the people you think.

The Slough incident that nearly was

At 14:27 on July 13th 2026 a host in Slough died the way hardware does: no warning, no way back. For once, the architecture built to shrug this off d…

Internal documentation that actually gets used: ADRs, MCP servers, and AI-accessible knowledge

Part 12 of 12 – Conversation Intelligence Platform series Back to Part 1 There’s a category of engineering problem that doesn’t show up in postmortem…

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