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e911 is now available in the API/portal and we're updating our USA prices to reflect it and other commercial changes in the US market.
Partnering beats building everything yourself. That leaves the question of who. Two tests: do they have what you need already built, and does their g…
Regular readers will know we take spam and scam calls, aka nuisance calls, very seriously. Every one is potentially a granny robbed of her life savin…
AI is an extinction-level event. Just not for the people you think.
At 14:27 on July 13th 2026 a host in Slough died the way hardware does: no warning, no way back. For once, the architecture built to shrug this off d…
Part 12 of 12 – Conversation Intelligence Platform series Back to Part 1 There’s a category of engineering problem that doesn’t show up in postmortem…
Part 11 of 12 – Conversation Intelligence Platform series Back to Part 1 Most API documentation in telecoms is a reference dump. A list of endpoints.…
Part 10 of 12 – Conversation Intelligence Platform series Back to Part 1 “We’re retiring this endpoint” is a statement that has earned its bad reputa…
Part 9 of 12 – Conversation Intelligence Platform series Back to Part 1 Authentication is one of those things where the gap between “works” and “done…
Part 8 of 12 – Conversation Intelligence Platform series Back to Part 1 The Conversation Intelligence platform didn’t get built on top of our existin…
Part 7 of 12 – Conversation Intelligence Platform series Back to Part 1 Per-call analysis is useful. Intelligence that compounds across calls is tran…
Part 6 of 12 – Conversation Intelligence Platform series Back to Part 1 The media tap described in Part 5 gives you the audio. Transcription gives yo…