Author

Simon Woodhead

Kaizen that remembers

We’ve come a scarcely believable distance with AI. There are mic-drops coming on the product side, but it’s the internal story I want to tell. We hav…

The Slough incident that wasn’t

Some of you will have noticed an entry on our status page on 15 June: “Reduced network redundancy in Slough availability zone.” What you won’t have n…

Aww bless – protecting consumers is too hard

Ofcom recently released “Statement: Reviews of Call Termination Markets and End-to-End Connectivity Condition”, a consultation we had a lot to input…

Enshitification in telecoms

En-shit-i-fi-cation is a term coined by Cory Doctrow a few years ago to describe how once good digital platforms or services become ever ‘shitter’. W…

Kamailio CVEs

A few old vulnerabilities have been discovered in Kamailio (formerly OpenSER and SER) code, and two CVEs released: – CVE-2026-39863: Core – TCP Data…

Welcome Raj: giving the revenue engine some cylinders!

Those who’ve been around Simwood a while will know we’ve never really gone in for fancy job titles or buzzword bingo. “Chief Revenue Officer” is defi…

Call Quality Reports

Effective today, you will be receiving weekly emails highlighting call quality on your account as a courtesy. These are in beta so we welcome feedbac…

Diseconomies of Scale

When I was at school, business was about growth: growth leads to scale, scale leads to market share, and market share leads to margin. Big businesses…

Planned Maintenance

As well as the “annual price increase” emails, my inbox is busy at the moment with competitors busily planning maintenance. We monitor this to enhanc…

Annual price increase

We’re getting to that time of year where my inbox is full of price notices due to contractual CPI or RPI+ based increases. It seems most of the indus…

Let’s talk about it!

OK, picture this: you’re lying in bed and you hear a window smash downstairs. Do you: For me, the answer is always A. Maybe it is the self-reliance o…

Women in Telecom

This post is going to offend some people. Largely, it’ll offend those that prioritise compliance with their politics and world view, over critical th…

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