Author

Simon Woodhead

Conversation Memory and vCon: the intelligence that compounds over time

Part 7 of 12 – Conversation Intelligence Platform series Back to Part 1 Per-call analysis is useful. Intelligence that compounds across calls is tran…

Operators: turning a call into structured signals your systems can act on

Part 6 of 12 – Conversation Intelligence Platform series Back to Part 1 The media tap described in Part 5 gives you the audio. Transcription gives yo…

Real-time intelligence at the carrier layer: how the media tap works

Part 5 of 12 – Conversation Intelligence Platform series Back to Part 1 The “carrier advantage” described in Part 4 is not a marketing claim. It has…

Introducing Conversation Intelligence: the carrier advantage nobody else has

Part 4 of 12 – Conversation Intelligence Platform series Back to Part 1 Voice calls have historically been the least visible channel in business comm…

Simwood has always shipped early: from L3 switches to containers to carrier AI

Part 3 of 12 – Conversation Intelligence Platform series Back to Part 1 The thing about infrastructure decisions is that by the time the rest of the…

The AI-accelerated build: how this platform was designed, documented, and shipped

Part 2 of 12 – Conversation Intelligence Platform series Back to Part 1 There’s a version of the AI-in-software-development story that you’ve probabl…

The biggest thing we’ve ever shipped – and almost nobody had to touch it

Part 1 of 12 – Conversation Intelligence Platform series We’ve shipped a lot of things over the years. We were virtualising infrastructure before mos…

Kaizen that remembers

We’ve come a scarcely believable distance with AI. There are mic-drops coming on the product side, but it’s the internal story I want to tell. We hav…

The Slough incident that wasn’t

Some of you will have noticed an entry on our status page on 15 June: “Reduced network redundancy in Slough availability zone.” What you won’t have n…

Aww bless – protecting consumers is too hard

Ofcom recently released “Statement: Reviews of Call Termination Markets and End-to-End Connectivity Condition”, a consultation we had a lot to input…

Enshitification in telecoms

En-shit-i-fi-cation is a term coined by Cory Doctrow a few years ago to describe how once good digital platforms or services become ever ‘shitter’. W…

Kamailio CVEs

A few old vulnerabilities have been discovered in Kamailio (formerly OpenSER and SER) code, and two CVEs released: – CVE-2026-39863: Core – TCP Data…

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