Author
Part 4 of 12 – Conversation Intelligence Platform series Back to Part 1 Voice calls have historically been the least visible channel in business comm…
Part 3 of 12 – Conversation Intelligence Platform series Back to Part 1 The thing about infrastructure decisions is that by the time the rest of the…
Part 2 of 12 – Conversation Intelligence Platform series Back to Part 1 There’s a version of the AI-in-software-development story that you’ve probabl…
Part 1 of 12 – Conversation Intelligence Platform series We’ve shipped a lot of things over the years. We were virtualising infrastructure before mos…
We’ve come a scarcely believable distance with AI. There are mic-drops coming on the product side, but it’s the internal story I want to tell. We hav…
Some of you will have noticed an entry on our status page on 15 June: “Reduced network redundancy in Slough availability zone.” What you won’t have n…
Ofcom recently released “Statement: Reviews of Call Termination Markets and End-to-End Connectivity Condition”, a consultation we had a lot to input…
En-shit-i-fi-cation is a term coined by Cory Doctrow a few years ago to describe how once good digital platforms or services become ever ‘shitter’. W…
A few old vulnerabilities have been discovered in Kamailio (formerly OpenSER and SER) code, and two CVEs released: – CVE-2026-39863: Core – TCP Data…
Those who’ve been around Simwood a while will know we’ve never really gone in for fancy job titles or buzzword bingo. “Chief Revenue Officer” is defi…
Effective today, you will be receiving weekly emails highlighting call quality on your account as a courtesy. These are in beta so we welcome feedbac…
When I was at school, business was about growth: growth leads to scale, scale leads to market share, and market share leads to margin. Big businesses…