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By Simon Woodhead We’ve made some changes to the way our fraud controls reject calls. But don’t worry, nothing changes unless you want it to! I was l…
By Simon Woodhead We’re running with quarterly objectives now and for Q3 the team have time reserved to focus on removing friction through automation…
By Simon Woodhead TL;DR CLI authentication has some risks, some seriously acute risks for our customers, so don’t let the naive and self-interested o…
By Simon Woodhead There’s a story about our termination which we’ve been pretty poor at telling! I’d like to try and address that. The technical stor…
By Simon Woodhead We’ve just filed 2022’s accounts for Simwood Group plc and I wanted to discuss them here in the interests of transparency and clari…
By Simon Woodhead There’s a bogus narrative circulating that the Telecommunications Security Act 2021 doesn’t apply to all but the largest entities.…
By Simon Woodhead Love it or hate it, Teams is here and isn’t going away. While we showcased a prototype integration with the Sipcentric platform bac…
By Simon Woodhead Back in 2018 we had General Condition C6.6 (GC C6.6) introduced, requiring operators to ensure CLI was valid on the way in and out…
By Simon Woodhead ITW takes place in Washington DC in mid-May and we’ll be there in force for the duration and a few days before. If any customers, p…
On Sunday 23 April at 3pm the government will be testing Emergency Alerts. This means there will be a test message sent to all compatible devices. Cr…
By Simon Woodhead We’ve been made aware of a possible serious vulnerability within 3CX. We’re not in a position to confirm this ourselves but all use…
By Simon Woodhead The annual revision to carrier interconnect rates is upon us, effective April 1st 2023. As warned last year, and indeed as raised w…