Author

Simon Woodhead

Diseconomies of Scale

When I was at school, business was about growth: growth leads to scale, scale leads to market share, and market share leads to margin. Big businesses…

Planned Maintenance

As well as the “annual price increase” emails, my inbox is busy at the moment with competitors busily planning maintenance. We monitor this to enhanc…

Annual price increase

We’re getting to that time of year where my inbox is full of price notices due to contractual CPI or RPI+ based increases. It seems most of the indus…

Let’s talk about it!

OK, picture this: you’re lying in bed and you hear a window smash downstairs. Do you: For me, the answer is always A. Maybe it is the self-reliance o…

Women in Telecom

This post is going to offend some people. Largely, it’ll offend those that prioritise compliance with their politics and world view, over critical th…

Doing what’s hard

I get a lot out of Alex Smith’s newsletters about strategy, and love the book “No Bullsh*t Strategy”. Today he put one out which resonated more than…

Simwood AI – new voices

Last week, we signalled our progressive pivot to AI. This doesn’t diminish our commitment to existing services, and we’ll continue to invest in them,…

Chapter 3: What are you going to build?

Every once in a while I get to write a business plan. Maybe I’m sad, but I love it – imagining the future and our part in it gives me the same kind o…

Mic Drop; Voice Agent v2

In SimCron7 we said we’d taken a reflective pause on AI agents and had some big plans for Q4 2024. You see, when we launched them we focused on addin…

Porting vs Nuisance Calls

Call me a saddo, but one of the nice things about the gap around Christmas and New Year is that I get some quiet time. In years gone by (many many ye…

Survey results!

I hinted in my Christmas letter that we’d had some amazing responses to our non-survey survey. The survey is still open if you intended to respond bu…

Thanks for a great year!

Wow, it is that time again. I’ve written these since 2013 and love the opportunity to review the year and genuinely thank each and every one of you f…

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