Author

Simon Woodhead

WhatsApp update

We wanted to let you know that our WhatsApp integration has got a lot bigger and approval by Meta is in progress. Charles and team have worked tirele…

We’re live with Three

As has been said many times on this blog, Simwood has a depth of interconnect in the UK which rivals the largest of our competitors, and exceeds any…

Change of payment details

As those of you subscribed to our status page – if you’re not you should – will already know we had an issue with our payment provider last week resu…

When profit comes before safety

There are many decisions you can make in business that nobody will know about. Your shareholders may make more or less, as a result. Your agility or…

WhatsApp and Conversational AI Update

There’s quite a buzz around what we’re doing with WhatsApp and, separately, Conversational AI. We appreciate those of you who are patiently excited –…

Reminder: Instant Prepayments

We work hard to ensure when customers want to pay us money, it is easy and payments are automatically applied as soon as received, where possible. Ma…

The rise and fall of the knuckle-dragger

We were having a conversation the other evening in Simwood Towers. Well, not really, Pete was sitting in his pants in Canada (not a fetish, but the r…

Zero tolerance – take our KYC requests seriously

I wrote a blog a few weeks ago regarding the ridiculous pushback we get on certain traffic flows, which our nuisance call algorithms have blocked. No…

WhatsApp have just fixed the PSTN (and simultaneously killed it)

Our DevOps team, led by Charles, are awesome and I truly appreciate them. Often, I’m annoying Charles with urgency and deadlines, which he rightly pu…

The Simwood School of Hope

Close readers will know of our support for ChallengeAid, and the progress they’ve made. This is an amazing charity helping children in the slums of N…

Top Gun VoIP: Why the Best Must Give a Damn About Standards

With any new industry, the focus of the early builders is – quite naturally – building. When they put railroads across America, not much (if any) con…

Creating my AI PA

Regular readers will be more than familiar with our work on Conversational AI and our reference in SimCron6 to agents now being available on the Host…

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