Author
Our DevOps team, led by Charles, are awesome and I truly appreciate them. Often, I’m annoying Charles with urgency and deadlines, which he rightly pu…
Close readers will know of our support for ChallengeAid, and the progress they’ve made. This is an amazing charity helping children in the slums of N…
With any new industry, the focus of the early builders is – quite naturally – building. When they put railroads across America, not much (if any) con…
Regular readers will be more than familiar with our work on Conversational AI and our reference in SimCron6 to agents now being available on the Host…
I’m writing this from Greece, taking a brief holiday with two of my children. It has been amazing to be away from the daily deluge of misery coming o…
I love how in life seemingly individual events inter-relate. Some might call it synchronicity but I tend to just think of them as data points, and I’…
Back in my financial services days, I remember the strict difference in regulatory scariness between the USA and the UK. The SFA (as was then) in the…
Following our warning a few weeks ago about disruptive changes in the USA, we have seen very little change in compliance by other operators, with man…
We’ve done multi-currency billing/payment for decades, with multiple different service levels according to need and preference (no-commit, PAYG throu…
Back in 2020 when we went live with STIR/SHAKEN signing in the US, we published a matrix of the various levels of attestation we’d apply to calls. Th…
One of my real frustrations with this industry is the propensity to talk about issues rather than act. Talk sells, acting costs. I remember back when…
We spend a lot of time thinking where the puck is going. I was always taught business is about adding value and solving problems and I honestly belie…