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We work hard to ensure when customers want to pay us money, it is easy and payments are automatically applied as soon as received, where possible. Ma…
We were having a conversation the other evening in Simwood Towers. Well, not really, Pete was sitting in his pants in Canada (not a fetish, but the r…
I wrote a blog a few weeks ago regarding the ridiculous pushback we get on certain traffic flows, which our nuisance call algorithms have blocked. No…
Our DevOps team, led by Charles, are awesome and I truly appreciate them. Often, I’m annoying Charles with urgency and deadlines, which he rightly pu…
Close readers will know of our support for ChallengeAid, and the progress they’ve made. This is an amazing charity helping children in the slums of N…
With any new industry, the focus of the early builders is – quite naturally – building. When they put railroads across America, not much (if any) con…
Regular readers will be more than familiar with our work on Conversational AI and our reference in SimCron6 to agents now being available on the Host…
I’m writing this from Greece, taking a brief holiday with two of my children. It has been amazing to be away from the daily deluge of misery coming o…
I love how in life seemingly individual events inter-relate. Some might call it synchronicity but I tend to just think of them as data points, and I’…
Back in my financial services days, I remember the strict difference in regulatory scariness between the USA and the UK. The SFA (as was then) in the…
Following our warning a few weeks ago about disruptive changes in the USA, we have seen very little change in compliance by other operators, with man…
We’ve done multi-currency billing/payment for decades, with multiple different service levels according to need and preference (no-commit, PAYG throu…