Author

Simon Woodhead

Telecare – the industry needs to pause and rethink

For more than 15 years, customers of Simwood have come to us having experienced difficulty with Telecare / red button devices when migrating to a SIP…

3.4m reasons to change carrier

In the last 30 days, we’ve blocked 3.4m “nuisance” calls on the Simwood network. That’s 3.4m opportunities for people to be harassed, robbed, or aggr…

Educating children in Africa

Picture this… In Nairobi, capital of Kenya, 60% of the population, roughly 2.5m people, live on just 6% of the land in informal settlements (but let’…

NANPA call blocking

The US remains an incredibly hostile market and the tsunami of rubbish traffic looking for a home shows no relent. We mostly filter it out in our sal…

Teams Operator Connect and BYoC are out of beta

We’re delighted to say that we’ve moving the following features into live production having previously only been available to those in our beta progr…

Conversational AI roadmap

This might be the most important post I’ve written in a while, or at least the one I find most exciting! If you haven’t yet had a chance to experimen…

AI at Simwood

I attended a conference recently where AI was everywhere. Seemingly every carrier and reseller there was working on AI yet, as the CEO of Gamma, succ…

New feature: Conversational AI

We’ve been working on a stealth project for Q1 which I’m delighted to unveil – you can now add intelligent AI voice agents to your numbers, be they n…

Data Science, not Hot Air and Agendas

As some of you might know, our work on nuisance call prevention is a project I’m leading personally. We have such an awesome technology team nowadays…

Nuisance calling – some interesting trends

Back in the day, when we began researching VoIP Fraud, we found the data told its own story. We began collecting data but it left breadcrumbs which,…

Nuisance Calls – Non-dialable numbers

TL;DR some of your calls will be blocked in 7 days On this blog last week we explained the additional actions we were taking to combat nuisance calls…

Cleaning up nuisance calls

TL;DR we’re blocking more calls, both inbound and outbound, to combat nuisance calls. Increasingly often, I find this industry like a parallel univer…

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