Telecoms, AI in the call path, network engineering and the occasional strong opinion. Several times a week since 2009.
There’s quite a buzz around what we’re doing with WhatsApp and, separately, Conversational AI. We appreciate those of you who are patiently excited –…
We work hard to ensure when customers want to pay us money, it is easy and payments are automatically applied as soon as received, where possible. Ma…
What is a mobile number? Contrary to popular belief, it is not just +447x, as you have to omit personal numbers (long story,) which are +4470 and rad…
We were having a conversation the other evening in Simwood Towers. Well, not really, Pete was sitting in his pants in Canada (not a fetish, but the r…
You know us regulatory types (for those that don’t know, that’s my background). We love our three-letter abbreviations and defined terms etc. So I wa…
This is my take on Simon’s recent post about essentially the same topic – yes, we were both driven to rant independently, and you can’t waste a rant!…
I wrote a blog a few weeks ago regarding the ridiculous pushback we get on certain traffic flows, which our nuisance call algorithms have blocked. No…
Hit the red button to see how easy it is to set up a Conversational AI agent on the Simwood Portal.
Sneak peek at Simwood’s new WhatsApp Calling feature! Any number on the Simwood network or any third-party number used over our BYoC capability can n…
Our DevOps team, led by Charles, are awesome and I truly appreciate them. Often, I’m annoying Charles with urgency and deadlines, which he rightly pu…
Close readers will know of our support for ChallengeAid, and the progress they’ve made. This is an amazing charity helping children in the slums of N…
I have a lot of respect for Baroness (Dido) Harding. She was an early trailblazer for women leading tech firms, as CEO of TalkTalk, and now she lever…