Telecoms, AI in the call path, network engineering and the occasional strong opinion. Several times a week since 2009.
I’d much rather be writing a notice about our awesome new conversational AI, or Teams Operator Connect, but, alas, I have the need to update you all…
You might recall our announcement that we were supporting ChallengeAid, a wonderful charity supporting amazing work in the slum settlements of Kenya.…
With any new industry, the focus of the early builders is – quite naturally – building. When they put railroads across America, not much (if any) con…
I recall recently on one of my flights to a recent event looking at a packet of smoked almonds handed to me by the cabin crew which contained the war…
By now, you’ve probably heard that Gigaclear have had a slap on the wrist for a data management situation which could have resulted in 948 blue-light…
Regular readers will be more than familiar with our work on Conversational AI and our reference in SimCron6 to agents now being available on the Host…
I’m writing this from Greece, taking a brief holiday with two of my children. It has been amazing to be away from the daily deluge of misery coming o…
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Press the button to tune into Carrier Community’s latest podcast episode with Simon.
I love how in life seemingly individual events inter-relate. Some might call it synchronicity but I tend to just think of them as data points, and I’…
Back in my financial services days, I remember the strict difference in regulatory scariness between the USA and the UK. The SFA (as was then) in the…
Following our warning a few weeks ago about disruptive changes in the USA, we have seen very little change in compliance by other operators, with man…