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Intelligent Solutions

How do we annoy you?

By Simon Woodhead We’re running with quarterly objectives now and for Q3 the team have time reserved to focus on removing friction through automation…

Zero Defect Routing

By Simon Woodhead There’s a story about our termination which we’ve been pretty poor at telling! I’d like to try and address that. The technical stor…

Microsoft Teams on YOUR numbers

By Simon Woodhead Love it or hate it, Teams is here and isn’t going away. While we showcased a prototype integration with the Sipcentric platform bac…

Emergency UK Alerts Test

On Sunday 23 April at 3pm the government will be testing Emergency Alerts. This means there will be a test message sent to all compatible devices. Cr…

Trunk routing config (and more) now live

By Simon Woodhead When we did the Carrier Services pricing review, we gave a heads-up that we were making a change on June 1st which would recognise…

USA billing changes

By Simon Woodhead As we continue to push our US expansion we thought it long overdue to update our UK/international rate sheets for the US. Customers…

Changes to UK Mobile billing

By Simon Woodhead TLDR: The UK mobile breakouts you know have been massively consolidated into far fewer categories. We do not expect this to have an…

Thanks for a great 2022!

By Simon Woodhead It’s that time of year when I get to wish you and your families a fantastic Festive Season and to thank you, where you have, for be…

Not all channels are equal

By Frazer Barnett There are some of the more esoteric aspects of the Simwood service which I feel do not get enough attention. Channels, while viewed…

How many links in your chain?

By Simon Woodhead TLDR: We’ve added even more directs so most of your UK fixed, mobile and non-geographic calls will route directly to their destinat…

Massive consumer telecoms price rises

By Simon Woodhead Given the ongoing cost of living crisis, I’d like to shine the spotlight on another of this industry’s dirty little secrets. It isn…

Protecting your customers from fraud

By Simon Woodhead It has been a week or so since we updated you on our plans for blocking inbound and outbound calls according to Ofcom’s DNO list. I…

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