Straight-talking, in writing

The Simwood blog.

Telecoms, AI in the call path, network engineering and the occasional strong opinion. Several times a week since 2009.

New IP Addresses

As part of continued improvements to our network we are introducing some new IP addresses for SIP signalling traffic in London, Manchester, and Sloug…

ClueCon 2016

Once again, we’re proud sponsors of ClueCon in Chicago. Our CEO Simon Woodhead is talking on Tuesday at 1530, introducing our new network architectur…

Calling all long-time customers!

By Simon Woodhead I’ve just picked up the phone to a long-time customer (let’s call him Frank) as the tone of a support ticket suggested he was somew…

Relaxed channel limits

We’ve mentioned before how anyone purporting to offer you “unlimited channels” or “unlimited free calls” are, in our experience, either telling fibs…

IP Network Overhaul

By Simon Woodhead It has been more than 4 years since we overhauled our core network and boy how the world has changed since then! Back then we chose…

Direct Connect

We’re concerned at the level of traffic customers are delivering to us over the public Internet and would like to encourage you to connect directly t…

“Unlimited” my arse

We’re finding some of our less agile competitors trying to compete with us in words and claims. Whilst most of our existing customers are astute enou…

Security Posture

By Simon Woodhead Over the bank holiday we performed some short-notice changes to the way our web properties are served and promised an explanation a…

Video: Managing your account

Adele has done a short video on how to manage the financial aspects of your account using our portal:

Simon elected to LINX Board

By Simon Woodhead As you may have heard I was elected to the LINX Board on May 17th. I just wanted to thank all customers and friends who voted for m…

Video: Kamailio World fraud talks

Simon’s talk from Kamailio World is now available online: We also recommend watching the talk by Sandro who was the creator of Friendly Scanner.

Video: Applying our fraud controls

Chris has produced a short video demonstrating how you can configure our most common fraud controls: