Category

Commercial

Please set up an automated payment / backup payment method

Historically we’ve offered a choice of three payment methods for invoiced services (such as number rental); Deduction from prepay credit Credit card…

Join the Simwood Team

We are looking for two people to join our team in Southampton, both in our Operations Desk and in a new Marketing role, please see below for more det…

Direct Debit in the portal

We’ve offered Direct Debit settlement of invoices for some time but until now have had to manually send customers the mandate. Effective immediately…

Burstable channels / How our channel limits work

Back in July when we introduced our new packages, we described how customers on our new Virtual Interconnect and Managed Interconnect packages (both…

Important: Please update your VAT details

Further to our recent note about HMRC’s changed VAT rules for wholesale telecommunications, we need to ask all customers to update their VAT informat…

UK VAT changes

HMRC announced significant changes to VAT on January 15th that take effect on February 1st and have quite a pronounced effect on the way we bill you,…

Use it or lose it! Why we won’t give you unlimited channels

In an IP world the idea of ‘channels’ seems a bit old fashioned, and whilst many providing hosted PBX etc. like to sell per channel, the suggestion o…

Christmas hours

Given many other operators are closing their porting desks over the Festive Season, we will not be processing porting orders during the period from D…

We’re hiring!

We have two vacancies in our Southampton office, please see below for more details and contact Adele Dowling (adele.dowling@simwood.com) if you are i…

Lower pricing for Simwood Mobile

Simwood Mobile has been out for a while now and we’re seeing all kinds of services being built on-top of it, from call recording and business PBX int…

Terms of Service Changes

It has been many years since our terms were written and both our business and the market have changed a lot. We have therefore updated our Master Ser…

Simwood Mobile FAQ

As you know, Simwood Mobile is now live and you can finally become your very own MVNO! We’ve had a lot of questions over the past week so I thought I…

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