By Simon Woodhead I’ve just picked up the phone to a long-time customer (let’s call him Frank) as the tone of a support ticket suggested he was somew…
We’re finding some of our less agile competitors trying to compete with us in words and claims. Whilst most of our existing customers are astute enou…
Adele has done a short video on how to manage the financial aspects of your account using our portal:
Further our recent posts discussing what we were going to do to simplify mobile (both commercially and technically), we’re delighted to report we’ve…
Kamailio World is taking place in Berlin May 18-20th and we’d love to see you there! We’ve been to every event since it started and it gets better ev…
Historically we’ve offered a choice of three payment methods for invoiced services (such as number rental); Deduction from prepay credit Credit card…
We are looking for two people to join our team in Southampton, both in our Operations Desk and in a new Marketing role, please see below for more det…
We’ve offered Direct Debit settlement of invoices for some time but until now have had to manually send customers the mandate. Effective immediately…
Back in July when we introduced our new packages, we described how customers on our new Virtual Interconnect and Managed Interconnect packages (both…
Further to our recent note about HMRC’s changed VAT rules for wholesale telecommunications, we need to ask all customers to update their VAT informat…
HMRC announced significant changes to VAT on January 15th that take effect on February 1st and have quite a pronounced effect on the way we bill you,…
In an IP world the idea of ‘channels’ seems a bit old fashioned, and whilst many providing hosted PBX etc. like to sell per channel, the suggestion o…