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It is that time of year when Ofcom gives us their school report, prepared of course by Ofcom, in the form of a number of annual market reports. They…
By Simon Woodhead We wrote recently how, for customers and prospective customers, comparing wholesale prices without actual traffic or retrospective…
By Simon Woodhead We’re very fortunate in that difficult conversations about our rates are rare, and with established customers they’re almost non-ex…
by Simon Woodhead Following back-to-back audits, I’m delighted to report that Simwood has been certified to two ISO standards! Firstly, ISO 9001:2015…
Ofcom are presently consulting on two topics very close to our hearts. These are first consultations, there should be others, and we’d encourage all…
By Simon Woodhead We’re noticing a worrying trend in UK telecoms that is evidenced by a rise in what we call tickets about ‘weird shit’. The days of…
SimCon now has its own micro-site where we’ve uploaded details of the inaugural SimCon Awards. Check it out at https://simcon.io/
By Simon Woodhead Numbering We’re really pleased to confirm that the US numbering porting interface is available in beta. Thanks to those customers w…
If there’s one thing a lot of us enjoy, for want a better word, it is analysing customer service and company communications. Today’s world has rightl…
Simon Woodhead and Ross McKillop take us through Simwood Architecture.
Simon Woodhead takes us through Simwood’s new voice app.
Andrew Davies and Alex Lane of the Simwood Operations Team (Level 1 Support) tackle frequently asked questions.