Telecoms, AI in the call path, network engineering and the occasional strong opinion. Several times a week since 2009.
By popular demand customers are now able to top-up prepayment accounts in real-time using Visa, MasterCard or American Express. We still prefer payme…
There are some in this industry with an inclination to exaggerate or lie. ‘Lie’ is a harsh word though so let’s call it ‘marketing fluff’ from here o…
We have introduced changes to the way we bill and take payment of invoices. Consolidated invoices Previously most services were billed at the beginni…
OFCOM, the body in the UK responsible for promoting competition, has spent 18 months consulting with stakeholders over its plans to impose controls o…
We recently had a support ticket which asked what we did to cap losses resulting from fraud. Figuring that everyone followed the continuing drip-feed…
We’d like to give you a sneak preview of our new website. It isn’t finished, content is changing and some features are disabled until launch but we w…
The Culture, Media & Sport Committee is holding an inquiry into nuisance telephone calls and text messages, focusing on the current regulatory system…
In short If you don’t wish to read the whole story the takeaway is that we’re replacing our general purpose vSphere storage with two tiers. New Tier…
There’s a few things happening to UK FreePhone (0800, 0808 and 0500 numbers) that you need to be aware of and potentially plan for. BT PayPhone Acces…
We’re pleased to announce the latest incremental upgrade to our market-leading Customer API which adds a range of useful new tools including; Trunk M…
‘Big data’ is a bit of a buzz phrase lately and is typically used to refer to large volumes of data, crunched over prolonged periods to determine lon…
Uniquely we allow our customers to leverage our own call control platform to set their own limits on a per trunk, and per class of destination, basis…